People & Communication Skills Series
You may choose from the individual programs listed below, but most participants benefit from taking the entire series of three programs and save 10% over the cost of individual sessions!
This series includes these programs:
- Project Management Essentials
- Having Difficult Conversations
- Emotional Intelligence: Mastering the Other IQ
Project Management Essentials
This session takes the mystery out of how to organize and plan projects, meet deadlines, and keep the budget under control. You’ll benefit by saving time and money through improved plans, schedules, and communications.
Through presentations, small group discussions, and hands-on activities, you will learn:
- How to recognize when to use project management techniques
- How to develop your role as a project manager and strengthen business relationships
- How 5 unspoken customer issues affect your project
- How to use the SMART approach to goal setting
- How to develop a work break down (WBS) structure
- The importance and use of Gantt and PERT charts
- How to implement 7 planning strategies
- How to use the critical path method (CPM) to manage projects
Who Should Attend:
Business owners, managers, supervisors, project managers (or leaders) who want to improve their project management skills.
Instructor: Roe M. Parker speaks out with experience. Roe’s "hands-on" experience is gleaned from a 27-year career as an elected official and public manager in the workforce development field. His background also includes working as an educator and small business owner. He has taught project management concepts and the use of Microsoft Project software since 1991.
Having Difficult Conversations
Having Difficult Conversations: Models, Tools, and Techniques for Talking with Others When Emotions Run Wild and the Stakes are High
Sooner or later we need to have a conversation with someone that we will find difficult and challenging. If just thinking about this conversation gets your heart racing, this workshop is for you. During this highly interactive session, you will learn insights and tools for approaching this challenging conversation with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide this conversation toward a productive end. Attend this seminar to learn powerful tips for turning these challenging conversations into satisfying ones.
As a result of participating in this seminar, you will be able to:
- Describe the characteristics of a challenging conversation.
- Discuss why we engage in self-defeating, self-destructive behaviors during challenging conversations.
- Define the concept of dialogue, discuss its role and importance in a challenging conversation, and identify actions for creating and sustaining dialogue.
- Demonstrate ways to create safety for yourself and others in the midst of a challenging conversation.
- Demonstrate an integrative model for conducting a challenging conversation.
Instructor: Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member for UW-Milwaukee, UW-Green Bay, and UW-Colleges.
Jeff and his wife and business partner Linda have co-authored eight books. Recent publications include: Managing the Problem Employee, Leading Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, and, most recently, Ultimate Performance Management, (ASTD Press, 2009). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at www.RussellConsultingInc.com.
Emotional Intelligence-Mastering the other IQ
Research by the Carnegie Institute concluded: "15% of success is technical skills - 85% is people skills." Emotional Intelligence is all about people skills - how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace.
Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.
Also included in this session:
- The Five Domains of Emotional Intelligence
- 54 Characteristics of high and low emotional intelligence
- Tools for increasing emotional intelligence
- Practice in identifying emotions in others
Instructor: Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: www.lightly.com.
or Call 608-262-3909
