University of Wisconsin–Madison

Communication & Delegation Skills

“I can immediately put into practice ways to become a more resonant leader, with my team and my family. I also realized I need to be more of a leader than team player, and have some guidelines now on how to be effective.”

Leadership in the Time of COVID participant, Laurie Everitt, owner and puppet builder, Puppet Laurieate

Overview

Whether you are communicating with your employees, customers, or suppliers your ability to express yourself well and understand others is a major factor of your success. For this course, you will have the opportunity to take the DiSC Personal Profile and use the results to better understand your own communication style and strengthen your business relationships by learning how to better communicate with people who have a different style. You will leave the session with a personal plan for improving your communication skills.

The second half of the class will focus on developing delegation as a valuable skill that will allow you to enable your employees to willingly take more responsibility for performance and use their expanded authority well.

What you will learn:

  • The most common causes of communication breakdown and the actions you can take to reduce them.
  • What your DiSC behavioral profile is, how to interpret it and how to use it to communicate better with others.
  • How to understand the different DiSC styles, their interactions at work and how you can use that to manage others.
  • The what, why and benefits of delegation.
  • The conditions necessary for successful delegation.
  • The 5 steps of effective delegation.

Registration

Spring 2022

Location: Grainger Hall, UW-Madison*

Date: May 10, 2022

Schedule: 8:30-4:30

Fee:  $309

Summer 2022**

Location: Grainger Hall, UW-Madison*

Date: August 10, 2022

Schedule: 8:30-4:30

Fee:  $309

* As of January 2022, the UW-Madison campus expectation is that “We expect everyone on campus – students, faculty, staff, and visitors – to follow the reasonable and research-based measures we have in place to protect our community. Those who can wear a face covering but refuse to do so will be asked to leave the building.”

Updates on current campus protocols will determine the modality of this session. If coronavirus cases have significantly increased, or if the mask mandate remains in place, we will offer this session virtually.

**The summer offering of this course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. 

Register Online Here   or call 608-262-3909 to register. BONUS: Place 2 or more paid leadership courses in your cart, and use discount code SBDC10 for 10% off. Classes must be purchased in the same transaction.

Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at sbdc@bus.wisc.edu to request accommodations.

The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Instructor

Jeff Russell, Russell Consulting

Jeff Russell

Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member at UW-Milwaukee, and UWLaCrosse.

Jeff and his wife and business partner Linda have co-authored nine books. Recent publications include: Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, Ultimate Performance Management, and, most recently, Fearless Performance Reviews (McGraw-Hill, 2012). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at www.RussellConsultingInc.com.