The Speed of Trust


The Challenge

In a work setting of low team trust, people’s unseen agendas or motivations generate suspicion and ultimately hinder getting things done. Guarded communication, speculation, and disengagement slow productivity and fuel frustration. But when individuals trust each other—and are trusted by others—communication improves, and productivity accelerates as attention is redirected toward team objectives

The Solution

The Working at the Speed of Trust—foundations class helps individual contributors identify and address “trust gaps” in their own personal credibility and in their relationships at work. Using examples based on their current work and focusing on real-world issues, participants discover how to communicate transparently with peers and managers, improve their track record of keeping commitments, focus on improving internal “customer service” with others who depend on their work, build team trust and much more.

Key Takeaways

  • Increase personal credibility.
  • Increase trust with key stakeholders.
  • Help you exhibit behaviors that increase trust.
  • Create an environment of high trust that will increase creativity, innovation, and a greater commitment to achieving results.
  • Demonstrate an integrative model for conducting a challenging conversation.

"Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don’t, it is a learnable skill. Teams and organizations that operate with high trust significantly outperform teams and organizations with low trust. A 10% increase in trust has the same effect on employee satisfaction as a 36% increase in pay!"

Helliwell Huang Study


Location: Grainger Hall, UW-Madison

Schedule: 8:30 am-4:30 pm

Date: TBD    Interested in a custom on site training? Contact Heather Ferguson at or 608-263-9675.

Fees:  $289


This Program is preapproved for SHRM recertification



Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes


Julie Wood, SBDC Program ManagerJulie Wood

Julie Wood was the Program Manager at the Wisconsin Small Business Development Center at UW-Madison for many years. Before coming to the SBDC, Julie was director of operations at Oriel Incorporated and a financial software consultant at SVA Consulting. She also started and ran Checks + Balances, Inc., an accounting consulting business. Julie holds a M.S. in Educational Communications and Technology from UW-Madison and is a certified FranklinCovey facilitator.