SBDC class participants

The Leadership Mindset Series

Natalie Evans, Manager, Reynolds Transfer and Storage

“Really worthwhile class. Lots of effective tools and background information to effect change in my own behavior and to bring back to my workplace.”

Natalie Evans, Manager, Reynolds Transfer and Storage


Build on the skills that help build up your team.

High Performance Leadership Series – The Leadership Mindset is a series of 3 one day classes taught by area experts that includes interactive discussions, role playing, case studies, and lecture.  They will teach you the skills you need to successfully engage and communicate with your team members, build employee ownership, create fearless performance reviews and use coaching as an effective leadership tool so that you have the confidence and skills to be a high performing leader. You may choose individual classes listed below or register for the entire series and save 10%

Who should attend?

Leaders who want to increase their skillset and create high performing and engaged teams.

Leading with Emotional Intelligence

Research by the Carnegie Institute concluded: “15% of success is technical skills – 85% is people skills.” Emotional Intelligence is all about people skills – how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace. Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ

What you will learn:

  • The Five Domains of Emotional Intelligence
  • 54 Characteristics of high and low emotional intelligence
  • Tools for increasing emotional intelligence
  • Practice in identifying emotions in others

“Another outstanding class with material I can use right away to better my leadership skills. This will have some additional tools to help support our staff and families. Thank you!” Brenda Moore Fritz; President, Mobius Holdings, Inc.


Fearless Performance Management: Leading with Performance & Accountability

Your company’s success depends on the commitment of each and every member of your team. This one-day class presents a model for managing employee performance and provides you with specific tools you can use set performance goals, documenting performance, maintain ongoing communication, manage performance, conduct performance reviews, and develop performance improvement plans. Includes a copy of the book Fearless Performance Reviews by Jeff and Linda Russell.

What you will learn:

  • The 7 reasons why performance reviews often create fear
  • The 10 characteristics of fearless coaching conversations
  • How to develop the “right” mindset for performance management
  • What is a collaborative mindset and how to use it to create a winning approach
  • How to use the Great Performance Cycle to create high performing employees
  • The reasons why giving constructive feedback can be difficult
  • 15 tips for giving constructive feedback for great results


Leader: Coach or Critic

This one-day class will help you improve your power as a coach, helping your people grow and adapt to today’s dynamic business demands as they learn new tasks, adapt to change, and develop their capabilities for today and the future. Through better coaching, you’ll enhance your retention, maximize productivity, and develop an efficient and motivated organization.

What you will learn:

  • What the feedback prevention law is and the 2 big mistakes of feedback
  • The “real” truth about giving feedback
  • Why people are critics and the consequences of criticism
  • The top reasons to coach employees
  • Obstacles for not offering coaching and how you can tip the balance to offer coaching more often
  • How to use a learning conversation to build trust and begin the coaching process
  • The 8 pitfalls of coaching and how to get it right from the start


Location: Grainger Hall, UW-Madison

Schedule: 8:30 am-4:30 pm

Dates: November 5 -19 2020    Series includes all three classes – Save when you register for the series ($767)

Click to Register    For Series

Individual Classes:

Or call 608-262-3909 to register



This Program is preapproved for SHRM recertification



Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909. If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.


Patricia ClasonPatricia Clason

Leading with Emotional Intelligence

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.


Jeff Russell, Russell ConsultingJeff Russell

Fearless Performance Management: Leading for Performance & Accountability

Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member at UW-Milwaukee, and UWLaCrosse.

Jeff and his wife and business partner Linda have co-authored nine books. Recent publications include: Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, Ultimate Performance Management, and, most recently, Fearless Performance Reviews (McGraw-Hill, 2012). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at


Scott SavageScott Savage

Leader: Coach or Critic

Scott blends experience in corporate training, organizational development, management, and crisis counseling to create powerful learning. He provides executive coaching, leader development, group facilitation and team development services. He has more than twenty years’ experience providing training and development solutions to leaders in business, government, education and nonprofit organizations. Experience includes corporate trainer, executive coach, facilitator, team builder, human resource manager, deckhand, and steel worker.