University of Wisconsin–Madison
SBDC class participants

Leading with Emotional Intelligence

Interested in receiving a 10% discount when you take 3 or more leadership courses?

Click here to contact us for your special registration link.

Leadership courses that qualify for this offer include:  Launch into Leadership for New Supervisors, Positive Power Plays: Skills for Conflict and Negotiation, Communication & Delegation Skills, Fearless Performance Management, and Leading with Emotional Intelligence.


Research by the Carnegie Institute concluded: “15% of success is technical skills – 85% is people skills.” Emotional Intelligence is all about people skills – how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace. Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ

What you will learn:

  • The Five Domains of Emotional Intelligence
  • 54 Characteristics of high and low emotional intelligence
  • Tools for increasing emotional intelligence
  • Practice in identifying emotions in others

“Another outstanding class with material I can use right away to better my leadership skills. This will have some additional tools to help support our staff and families. Thank you!”
Brenda Moore Fritz; President, Mobius Holdings, Inc.


Location: Online (live, virtual class; link will be sent to participants shortly before class begins)

Schedule: To prevent screen fatigue, class will take several breaks in order to allow participants to step away as needed

  • 8:30-10:00 am Instruction
  • 10:00-10:15 am Break
  • 10:15-11:45 am Instruction
  • 11:45 am – 12:45 pm Lunch Break
  • 12:45 pm – 2:15 pm Instruction
  • 2:15 pm – 2:30 pm Break
  • 2:30 pm – 4:00 pm Instruction

Date: November 17, 2020

Fee:  $299; the price of this course comes with an emotional intelligence assessment

   Click to Register (new registration link coming soon)

or call 608-262-3909 to register



This Program is preapproved for SHRM recertification



Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909. If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.


Patricia ClasonPatricia Clason

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.