Loved [this online session]! With the breakout rooms, it was just as effective [as in person] and gave space to participants.[I learned] effective ways to handle conflict, different then how I currently have been.Robyn Burgess, Clinic Manager, Isthmus Eye Care (2021 participant)
The instructor kept our attention for the whole session, so all the content was impactful. I liked the exercise with real-life examples and break out groups.Director of Medical Device, Innovenn Inc (2021 participant)
All leaders experience conflict in one form or another. In this class, you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.
What you will learn:
- The 5 conflict styles.
- Strategies for building trust.
- The 4 stages of conflict resolution and how to use them for any situation.
- The best listening strategies to use for the best resolution.
- Emotion management and anger resolution techniques.
- How creativity plays into resolving conflict.
- Steps to planning a negotiation conversation
Location: Grainger Hall, UW-Madison
Date: November 17, 2022
This course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee.
Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.
The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
I liked that [this course] was interactive. We used real-world problems we're facing.Summer 2022 participant
Great work - one of the best courses I've ever taken. I enjoyed the stories [scenarios] and applying and practicing the skills.Summer 2022 participant
Patricia did a great job explaining the topics in easy-to-understand ways.Product Lead, Epic
A good refresher on coaching with a new twist on the psychology of interactions. I came away so energized that I ordered some of the books on her recommended reading list.Spring 2021 participant
Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.