University of Wisconsin–Madison

Positive Power Plays: Skills for Conflict & Negotiation

Interested in receiving a 10% discount when you take 3 or more leadership courses?

Click here to contact us for your special registration link.

Leadership courses that qualify for this offer include:  Launch into Leadership for New Supervisors, Positive Power Plays: Skills for Conflict and Negotiation, Communication & Delegation Skills, Fearless Performance Management, and Leading with Emotional Intelligence.


“I liked learning about a variety of perspectives & approaches for different styles of communication. Most valuable course I’ve attended for work/personal understanding in quite a while!” ~QA at Epic Jan 2020

“Patricia broke difficult situations into understandable workable components, related them well and gave great insight and practical ideas about handling them.” ~QA at Epic Jan 2020

All leaders deal with conflict in one form or another. In this class you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.

What you will learn:

  • The 5 conflict styles.
  • Strategies for building trust.
  • The 4 stages of conflict resolution and how to use them for any situation.
  • The best listening strategies to use for the best resolution.
  • Emotion management and anger resolution techniques.
  • How creativity plays into resolving conflict.
  • Steps to planning a negotiation conversation


Location: Online

Schedule: To prevent screen fatigue, class will take several breaks in order to allow participants to step away as needed

  • 8:30-10:00 am Instruction
  • 10:00-10:15 am Break
  • 10:15-11:45 am Instruction
  • 11:45 am – 12:45 pm Lunch Break
  • 12:45 pm – 2:15 pm Instruction
  • 2:15 pm – 2:30 pm Break
  • 2:30 pm – 4:00 pm Instruction

Dates: October 27, 2020

Fee:  $269

 Click to Register  (New registration link coming soon)

Or call 608-262-3909 to register


This Program is preapproved for SHRM recertification



Registration policy: 
Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909. If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.


Patricia Clason, Center for Creative LearningPatricia Clason

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.