University of Wisconsin–Madison
SBDC instructor Patricia Clason teaches a leadership course

Positive Power Plays: Skills for Conflict & Negotiation


“The instructor kept our attention for the whole session, so all the content was impactful. I liked the exercise with real-life examples and break out groups.”  Director of Medical Device, Innovenn Inc (2021 participant)

“Loved [this online session]! With the breakout rooms, it was just as effective [as in person] and gave space to participants.[I learned] effective ways to handle conflict, different then how I currently have been.”  Robyn Burgess, Clinic Manager, Isthmus Eye Care (2021 participant)

“A good refresher on coaching with a new twist on the psychology of interactions. I came away so energized that I ordered some of the books on her recommended reading list.” ~Spring 2021 participant

All leaders deal with conflict in one form or another. In this class you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.

What you will learn:

  • The 5 conflict styles.
  • Strategies for building trust.
  • The 4 stages of conflict resolution and how to use them for any situation.
  • The best listening strategies to use for the best resolution.
  • Emotion management and anger resolution techniques.
  • How creativity plays into resolving conflict.
  • Steps to planning a negotiation conversation


Spring 2022 (online)

Location: Online via Zoom (link will be sent out approximately 24 hours before class begins)

Date: February 16, 2022

Schedule: 8:30 am – 4:00 pm

Fee:  $269

Summer 2022 (in person)**

Location: Grainger Hall, UW-Madison*

Date: August 10, 2022

Schedule: 8:30-4:30

Fee:  $269

* As of January 2022, the UW-Madison campus expectation is that “We expect everyone on campus – students, faculty, staff, and visitors – to follow the reasonable and research-based measures we have in place to protect our community. Those who can wear a face covering but refuse to do so will be asked to leave the building.”

Updates on current campus protocols will determine the modality of this session. If coronavirus cases have significantly increased, or if the mask mandate remains in place, we will offer this session virtually.

**The summer offering of this course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. 

Register Online Here or call 608-262-3909 to register. BONUS: Place 2 or more paid leadership courses in your cart, and use discount code SBDC10 for 10% off. Classes must be purchased in the same transaction.

Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.

The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.


Patricia Clason, Center for Creative LearningPatricia Clason

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.