SBDC instructor Patricia Clason teaches a leadership course

Summer Communication & Delegation Skills

Save 10% when you register for 2 or more summer leadership classes:

Summer leadership courses that qualify for this offer include:

To receive this discount, place 2 or more qualifying courses in your cart, and use discount code SBDC10 for 10% off.

“I can immediately put into practice ways to become a more resonant leader, with my team and my family. I also realized I need to be more of a leader than team player, and have some guidelines now on how to be effective.”

Leadership in the Time of COVID participant, Laurie Everitt, owner and puppet builder, Puppet Laurieate


Whether you are communicating with your employees, customers, or suppliers your ability to express yourself well and understand others is a major factor of your success. For this course, you will have the opportunity to take the DiSC Personal Profile and use the results to better understand your own communication style and strengthen your business relationships by learning how to better communicate with people who have a different style. You will leave the session with a personal plan for improving your communication skills.

The second half of the class will focus on developing delegation as a valuable skill that will allow you to enable your employees to willingly take more responsibility for performance and use their expanded authority well.


What you will learn:

  • The most common causes of communication breakdown and the actions you can take to reduce them.
  • What your DiSC behavioral profile is, how to interpret it and how to use it to communicate better with others.
  • How to understand the different DiSC styles, their interactions at work and how you can use that to manage others.
  • The what, why and benefits of delegation.
  • The conditions necessary for successful delegation.
  • The 5 steps of effective delegation.



Location: Online

Dates: July 26, 27 & 28, 2021 (participants must participate in all 3 dates)

Schedule: 1:30-4:00 pm each day

Fee:  $309

Click to Register

Or call 608-262-3909 to register


This Program is preapproved for SHRM recertification



Registration policy: 
Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.


Jeff Russell, Russell Consulting

Jeff Russell

Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member at UW-Milwaukee, and UWLaCrosse.

Jeff and his wife and business partner Linda have co-authored nine books. Recent publications include: Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, Ultimate Performance Management, and, most recently, Fearless Performance Reviews (McGraw-Hill, 2012). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at