University of Wisconsin–Madison
SBDC instructor Jeff Russell

Supervisory Leadership Series

Jason Schmitt, General Manager, Aquire Restoration, Inc.

 

This course helped me gain a different perspective on Conflict Resolution. The course material will help me immediately in our business.”

Jason Schmitt, General Manager, Aquire Restoration, Inc.

Overview

Successful supervisory and leadership are crucial to the success of any organization. Yet, often people are promoted without any formal training in supervision and leadership skills. This series of 3 one day classes is taught by experts in the field and offers core supervisory leadership skill development in the form of interactive discussions, case studies and self-assessments to get your supervisors up and running fast. You may choose individual classes listed below or register for the entire series and save 10%.

Who should attend?

New supervisors or supervisors who have not had formal supervisory leadership training.

Launch into Leadership

Sarah was a great teacher and leader. I’m excited to use the new leadership ideas with my team. I believe I can communicate with my team in ways that will be positive and productive.”
Sierra, Project Manager, Paul Davis Restoration

Taking on new supervisory responsibilities is a great opportunity and challenge. Many in supervisory roles have learned either by trial and error or by following what was done by their predecessor. In most cases, this is not a very effective strategy. This one day workshop will get you going in the right direction with some fundamental skills and ideas for how to continue your growth as a supervisor and leader.

What you will Learn:

  • New role = new mindset
  • Basic supervisory responsibilities
  • Dealing with co-workers in your new role
  • Improving communication in your team
  • Effective delegation
  • Recognizing and motivating team members
  • Planning your future leadership development
  • Reduced stress associated with supervision

Communication & Delegation Skills

Whether you are communicating with your employees, customers, or suppliers your ability to express yourself well and understand others is a major factor of your success. You will take the DiSC Personal Profile and use the results to strengthen your business relationships. You will leave the session with a personal plan for improving your communication skills. The second half of the class will focus on developing delegation as a valuable skill that will allow you to enable your employees to willingly take more responsibility for performance and use their expanded authority well.

What you will learn:

  • The most common causes of communication breakdown and the actions you can take to reduce them.
  • What your DiSC behavioral profile is, how to interpret it and how to use it to communicate better with others.
  • How to understand the different DiSC styles, their interactions at work and how you can use that to manage others.
  • The what, why and benefits of delegation.
  • The conditions necessary for successful delegation.
  • The 5 steps of effective delegation.

 

Leadership Essentials & Coaching

This class includes the reasons why good leadership is important by providing insight into the aspects of effective leadership, roles and responsibilities of a successful leader. You will learn strategies needed for dealing with change, supervisory styles and how to utilize mentoring and coaching as an effective performance tool

What you will learn:

  • The 8 impacts of leadership.
  • The 6 leadership styles (by Daniel Goleman), when to use them, the risks and what they require.
  • The 5 reasons why managers fail and what you can do to prevent them.
  • How to use the change formula to help the people you manage adapt to change.
  • The definition of coaching, how to ask the right questions and when to use it.

Positive Power Plays: Skills for Conflict & Negotiation

 

“I liked learning about a variety of perspectives & approaches for different styles of communication. Most valuable course I’ve attended for work/personal understanding in quite a while!” ~QA at Epic Jan 2020

“Patricia broke difficult situations into understandable workable components, related them well and gave great insight and practical ideas about handling them.” ~QA at Epic Jan 2020

All leaders deal with conflict in one form or another. In this class you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.

What you will learn:

  • The 5 conflict styles.
  • Strategies for building trust.
  • The 4 stages of conflict resolution and how to use them for any situation.
  • The best listening strategies to use for the best resolution.
  • Emotion management and anger resolution techniques.
  • How creativity plays into resolving conflict.
  • Steps to planning a negotiation conversation

Registration

Location: Grainger Hall, UW-Madison

Schedule: 8:30 am-4:30 pm

Dates:  Save when you register for either series or mini series

Click to REGISTER ONLINE (for all 4 classes) $1004  Series  October 13 – November 3, 2020

Click to REGISTER ONLINE (for 3 classes)  $762  Mini Series  (This series does not include Launch into Leadership) October 20 – November 3, 2020

 

Individual Classes:

  • Launch into Leadership ($269)
    Tuesday, October 13, 2020
    Click to Register
  • Leadership Essentials & Coaching ($269): 
    Tuesday, October 20, 2020
    Click to Register
  • Positive Power Plays: Skills for Conflict and Negotiation ($269):
    Tuesday, October 27, 2020
    Click to Register
  • Communication and Delegation Skills ($309 – includes DISC profile):
    Tuesday, November 3, 2020
    Click to Register



    Or call 608-262-3909 to register

 

 

This Program is preapproved for SHRM recertification

 

 


Registration policy: 
Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909. If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at sbdc@bus.wisc.edu to request accommodations.

Instructors

 

Scott SavageScott Savage

Leadership Essentials & Coaching

Scott Savage; Scott blends experience in corporate training, organizational development, management, and crisis counseling to create powerful learning. He provides executive coaching, leader development, group facilitation and team development services. He has more than twenty years’ experience providing training and development solutions to leaders in business, government, education and nonprofit organizations. Experience includes corporate trainer, executive coach, facilitator, team builder, human resource manager, deckhand, and steel worker.

 

Jeff Russell, Russell ConsultingJeff Russell

Communication & Delegation Skills

Jeff Russell, (MS, UW-Madison) co-director of Russell Consulting, Inc., specializes in helping organizations achieve their goals by successfully responding to the challenges of continuous change. With a focus on leadership, strategic thinking, leading change, and performance coaching, Jeff has guided organizations as diverse as Fortune 500 firms, social and public sector organizations, and small family businesses toward their goals. Jeff received his Masters Degree in Industrial Relations from the UW-Madison where he serves as an ad hoc faculty member for the Small Business Development Center. Jeff also is an adjunct faculty member for UW-Milwaukee, UW-Green Bay, and UW-Colleges.

Jeff and his wife and business partner Linda have co-authored eight books. Recent publications include: Managing the Problem Employee, Leading Change Training, Strategic Planning Training, Change Basics, Strategic Planning 101, and, most recently, Ultimate Performance Management, (ASTD Press, 2009). For more information on Jeff and his work, visit Russell Consulting, Inc.’s website at www.RussellConsultingInc.com.

 

Patricia Clason, Center for Creative LearningPatricia Clason

Positive Power Plays: Skills for Conflict & Negotiation

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.

 

SBDC instructor Sarah Smyrk

Sarah Smyrk, RCC   (Launch into Leadership)

Sarah Smyrk currently leads training and communications for the Field Supervision Team at Northwestern Mutual.  In this role, she is responsible for identifying training gaps and setting the training and communications strategy to support the needs of the Directors of Network Office Supervision as they implement and oversee field supervisory policies and procedures.  She leads the training team to develop and execute curriculum to help close the gaps.  Sarah joined Northwestern Mutual in April 2016.  Previously, Sarah was with CUNA Mutual Group in Madison, WI, from 2007-2016, where she was responsible for leading the vision, strategy, and execution of training initiatives for CUNA Brokerage Services, Inc. and its financial advisors.  In addition, she was responsible for training for CUNA Mutual Group’s Life, Annuity and Health Product Sales Teams.As a Registered Corporate Coach™ (RCC), Sarah is passionate about working closely with advisors on an individual basis to help them achieve top levels of success and take their business to the next level, while providing an outstanding client experience. She uses her leadership and coaching expertise to help teams build and implement mentoring programs that help strengthen and reinforce goals and top priorities.