University of Wisconsin–Madison

Human Resources (HR) Basics for Restaurant Owners & Managers

Overview

As a restaurant owner or manager you know employees are the lifeblood of making any restaurant successful and there are numerous Human Resource (HR) issues to deal with. Come spend a half day to learn the basics from an HR expert in your field.  In this Jam-packed session Amy Carrick (see her bio below) will review the basics of what you need to know to keep you from unknowingly making HR mistakes that can cause you time and money.

Topics Include:

 

1. MISSION & CULTURE

  • Defining what you & your restaurant value
  • Defining what you want your employees to value
  • What is culture and why is it important to your workforce & business?

2. HIRING & RECRUITING

  • Job Descriptions
  • Recruiting Talent (resources for restaurants)
  • Determining staffing needs
  • Screening candidates
  • Interviewing candidates
  • Legal pitfalls
  • Job Offers
  • Onboarding & Orientation

3. SAFE & RESPECTFUL WORKPLACE (Restaurant Industry specific)

  • Physical safety, injuries & worker’s compensation
  • Manager Responsibilities (Duty of Care)
  • Bullying, Discrimination, Harassment, Threats & Violence
  • Alcohol & Drugs

4. PAYROLL & BENEFITS REQUIREMENTS

  • Wage & Hour Laws (Restaurants: tips, min wage, multi-pay rates, OT, multi-rate OT, multi-location rules, )
  • Payroll Best Practices
  • Payroll Taxes
  • Worker’s Compensation
  • Affordable Care Act Requirements
  • Filings & Paperwork (Verifications of Employment, Labor Law Posters, 8027 tip Reports, OSHA Logs, ServSafe Certifications, Bartender Licensing, etc.)

5. COMPENSATION and BENEFIT OPTIONS

  • Career Paths
  • Wage Scales (FOH & BOH market rates)
  • How to determine compensation
  • Types of compensation (hourly wage, tips (direct & indirect), gratuities, service charges, Hourly OT, Salary OT, Salary Exempt, commissions, etc.)
  • Insurance
  • Paid Time Off/Vacation

6. LOSS/RISK PREVENTION

  • Safety Training (restaurants: Food/Illness)
  • Theft prevention (background checks, inventory management, cash handling tips, etc.)
  • Labor Management (time & attendance, staff reductions, staff shortages)
  • Employee Retention (turnover reduction)
  • Systems and Technolgy

7. EMPLOYEE RELATIONS & DOCUMENTATION

  • Coaching & Performance Management
  • Holding staff accountable/Discipline
  • Documentation best practices
  • Legal Pittfalls

8. RESOURCES FOR COMPANIES WITHOUT HR ON STAFF

  • Industry Associations (Wisconsin Restaurant Association)
  • HR Consultant
  • Accounting Firm (payroll, taxes, audits)
  • Insurance Company
  • Attorney
  • Train your leadership team on HR Basic
  • Websites, Books & Influencers

Registration

Location: Grainger Hall, UW-Madison

Schedule: 8:30 am-12:00 pm

Date: October, 15 2018

Click to Register
or call 608-262-3909 to register

Fees: $149

 

This Program is preapproved for SHRM recertification

 

 

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-3909.

If there is inclement weather, please call 608-263-2221 for a recorded message after 6:30 am for day classes or after 3:30 pm for night classes.

Instructor

Amy Carrick

Amy Carrick is an experienced Human Resources Leader and Educator who has a passion for partnering with business owners to create positive and motivating workplaces. Amy started her career as a High School Spanish Teacher in Iowa before relocating to Madison and moving into Human Resources. Throughout her career, Amy has worked for a variety of industries and sizes from companies with 5 employees to over 1,000 and can customize her approach based on the needs of the business. Amy’s specialties are in training and development, employee relations and working with managers to develop a leadership style that is authentic and meets the needs of your people. Amy knows the training and people systems necessary to drive employee engagement, reduce turnover and support business leaders in creating successful teams. Amy has a Bachelors of Art Degree in Spanish and Secondary Education from Central College in Pella, IA and holds a Senior Professional in Human Resources Certificate (SPHR) through Human Capital Institute.