SBDC instructor Patricia Clason teaches a leadership course

Positive Power Plays: Skills for Conflict & Negotiation

Looking for additional leadership opportunities for your new supervisors and aspiring and emerging leaders? Want to bring training to your team? Join us for our GROW classes, indicted on our Classes & Training page by the icon at left. These affordable courses are designed to help you improve your skills in areas like conflict management, emotional intelligence, delegation, communication, performance management, and more.

Overview

All leaders experience conflict in one form or another. In this class, you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.

What you will learn:

  • The 5 conflict styles.
  • Strategies for building trust.
  • The 4 stages of conflict resolution and how to use them for any situation.
  • The best listening strategies to use for the best resolution.
  • Emotion management and anger resolution techniques.
  • How creativity plays into resolving conflict.
  • Steps to planning a negotiation conversation

Registration Spring 2024

Location: Zoom (live virtual session)

Date: April 18, 2024

Time: 8:30 am – 4:30 pm

Fee:  $289

Register here for Spring 2024 or call 608-262-2451 to register. BONUS: Place 2 or more paid SBDC courses in your cart, and use discount code SBDC10 for 10% off. Classes must be purchased in the same transaction.

This course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. Must register for all three courses in the same semester & transaction. 

Registration Deadlines

Registration type Date Fee
Earlybird Earlybird closes: 3/28/2024 Earlybird Registration Fee: $260.10
Late Registration Late Registration begins: 4/10/2024 Late Registration Fee: $317.90
Course registration closes 4/17/2024

 

Registration Summer 2024

Location: Grainger Hall, UW-Madison

Date: July 19, 2024

Time: 8:30 am – 4:30 pm

Fee:  $289

Registration coming soon for Summer 2024 or call 608-262-2451 to register. BONUS: Place 2 or more paid SBDC courses in your cart, and use discount code SBDC10 for 10% off. Classes must be purchased in the same transaction.

This course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. Must register for all three courses in the same semester & transaction. 

Registration Deadlines

Registration type Date Fee
Earlybird Earlybird closes: 6/28/2024 Earlybird Registration Fee: $260.10
Late Registration Late Registration begins: 7/11/2024 Late Registration Fee: $317.90
Course registration closes 7/18/2024

Registration & Cancellation policies

  • Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.
  • Cancelations at least 24 hours before the program begins will incur a $25 cancellation fee. Cancelations less than 24 hours before the start of the program will incur the full program fee. To cancel, call registration at 608-262-2451. Please note that in the case of a cancellation (by either the participant or the SBDC), participants can only be transferred one time into a new course.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at sbdc@bus.wisc.edu to request accommodations.

 

The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

[I liked the] practical applicable strategies with opportunity to discuss and explore. Very effective teaching style with a structured format and the opportunity to learn from one another. Instructor practices what she preaches. Incredibly helpful and approachable!

2023 participant

I liked how structured this course was. There were aims and targets that helped me to increase my understanding of today's content as a whole.

Patricia was an effective communicator. She was very smart and knowledgeable about the content, and I learned a lot from her examples that she provided.

2023 participant

The instructor kept our attention for the whole session, so all the content was impactful. I liked the exercise with real-life examples and break out groups.

Director of Medical Device, Innovenn Inc (2021 participant)

[I appreciated] discussing how to view negotiation and conflict resolution from the other person’s point of view.

Electrical Engineer, Körber Tissue, 2022 participant

Patricia was so knowledgeable. I enjoyed her stories and how she related things to real life. Course was very interesting, fun, and engaging.

Assistant Director, Weebleworld Child Care Center, 2022 Participant

[I appreciated] the structure of learn-apply-learn-apply-etc. and the simulations.

Technical Coordinator, Epic Systems, 2022 participant

I liked that [this course] was interactive. We used real-world problems we're facing.

Summer 2022 participant

Great work - one of the best courses I've ever taken. I enjoyed the stories [scenarios] and applying and practicing the skills.

Summer 2022 participant

Patricia did a great job explaining the topics in easy-to-understand ways.

Product Lead, Epic

A good refresher on coaching with a new twist on the psychology of interactions. I came away so energized that I ordered some of the books on her recommended reading list.

Spring 2021 participant

Instructor

Patricia Clason, Center for Creative LearningPatricia Clason

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.

The Wisconsin SBDC Network is a proud part of the Institute for Business & Entrepreneurship in the University of Wisconsin System.
It is funded in part through a Cooperative Agreement with the U.S. Small Business Administration.

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact us at sbdc@bus.wisc.edu or call (608) 263-2221.