Looking for additional leadership opportunities for your new supervisors and aspiring and emerging leaders? Want to bring training to your team? Join us for our GROW classes, indicted on our Classes & Training page by the icon at left. These affordable courses are designed to help you improve your skills in areas like conflict management, emotional intelligence, delegation, communication, performance management, and more.
Overview
All leaders experience conflict in one form or another. In this class, you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.
What you will learn:
- The 5 conflict styles.
- Strategies for building trust.
- The 4 stages of conflict resolution and how to use them for any situation.
- The best listening strategies to use for the best resolution.
- Emotion management and anger resolution techniques.
- How creativity plays into resolving conflict.
- Steps to planning a negotiation conversation
Registration for Summer 2025
Location: Grainger Hall, UW-Madison
Date: July 30, 2025
Time: 8:30 am – 4:30 pm
Fee: $289
Register here for Summer 2025 or call 608-262-2451 to register. This course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. To sign up for the Series and receive discounted pricing, click here and register for all three courses in the same transaction. Additional discounts do not apply.
Not taking the Learning to Lead Series? Place 2 or more paid SBDC courses in your cart, and use discount code SBDC10 for 10% off. Classes must be purchased in the same transaction.
Registration Deadlines
| Registration type | Date | Fee |
| Earlybird | Earlybird closes: 7/9/2025 | Earlybird Registration Fee: $260.10 |
| Late Registration | Late Registration begins: 7/22/2025 | Late Registration Fee: $317.90 |
| Course registration closes 7/29/2025 | — |
Registration & Cancellation policies
- Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.
- Cancelations at least 24 hours before the program begins will incur a $25 cancellation fee. Cancelations less than 24 hours before the start of the program will incur the full program fee. To cancel, call registration at 608-262-2451. Please note that in the case of a cancellation (by either the participant or the SBDC), participants can only be transferred one time into a new course.
Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at sbdc@bus.wisc.edu to request accommodations.
The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
Patricia was absolutely incredible. She challenged us to think critically and pushed us to think about uncomfortable situations. One of the best courses I've ever taken - GREAT job!
2024 Positive Power Plays Participant
Patricia was very flexible in the coursework to fit [participants'] scenarios and really listened. Patricia gave great resources and had very helpful discussions. Overall a phenomenal course.
Baer Insurance, Project Specialist, 2024 Positive Power Plays Participant
Patricia was great! She teaches by making you think and reflect. She makes it fun, interesting, and relatable - I wish the class was longer! She gave us solutions and strategies for us to use in daily life.
Jacqui Farber, Owner, Electrology Essentials, 2024 Positive Power Plays Participant
[I liked the] practical applicable strategies with opportunity to discuss and explore. Very effective teaching style with a structured format and the opportunity to learn from one another. Instructor practices what she preaches. Incredibly helpful and approachable!
2023 Positive Power Plays Participant
I liked how structured this course was. There were aims and targets that helped me to increase my understanding of today's content as a whole.
Patricia was an effective communicator. She was very smart and knowledgeable about the content, and I learned a lot from her examples that she provided.
2023 Positive Power Plays Participant
The instructor kept our attention for the whole session, so all the content was impactful. I liked the exercise with real-life examples and break out groups.
Director of Medical Device, Innovenn Inc (2021 Positive Power Plays Participant)
[I appreciated] discussing how to view negotiation and conflict resolution from the other person’s point of view.
Electrical Engineer, Körber Tissue, 2022 Positive Power Plays Participant
Patricia was so knowledgeable. I enjoyed her stories and how she related things to real life. Course was very interesting, fun, and engaging.
Assistant Director, Weebleworld Child Care Center, 2022 Positive Power Plays Participant
[I appreciated] the structure of learn-apply-learn-apply-etc. and the simulations.
Technical Coordinator, Epic Systems, 2022 Positive Power Plays Participant
I liked that [this course] was interactive. We used real-world problems we're facing.
Summer 2022 Positive Power Plays Participant
Great work - one of the best courses I've ever taken. I enjoyed the stories [scenarios] and applying and practicing the skills.
Summer 2022 Positive Power Plays Participant
Patricia did a great job explaining the topics in easy-to-understand ways.
Product Lead, Epic
A good refresher on coaching with a new twist on the psychology of interactions. I came away so energized that I ordered some of the books on her recommended reading list.
Spring 2021 Positive Power Plays Participant
Instructor
Patricia Clason
Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.
The Wisconsin SBDC Network is a proud part of the Office of Business & Entrepreneurship within the Universities of Wisconsin.
It is funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact us at sbdc@bus.wisc.edu or call (608) 263-2221.