SBDC instructor Patricia Clason teaches a leadership course

Positive Power Plays: Skills for Conflict & Negotiation

Loved [this online session]! With the breakout rooms, it was just as effective [as in person] and gave space to participants.[I learned] effective ways to handle conflict, different then how I currently have been.

Robyn Burgess, Clinic Manager, Isthmus Eye Care (2021 participant)

The instructor kept our attention for the whole session, so all the content was impactful. I liked the exercise with real-life examples and break out groups.

Director of Medical Device, Innovenn Inc (2021 participant)
Looking for additional leadership opportunities for your new supervisors and aspiring and emerging leaders? Want to bring training to your team? Join us for our GROW classes, indicted on our Classes & Training page by the icon at left. These affordable courses are designed to help you improve your skills in areas like conflict management, emotional intelligence, delegation, communication, performance management, and more.


All leaders experience conflict in one form or another. In this class, you will learn how to turn conflict into collaborations and reach win-win resolutions. You will see conflict to clarify roles, relationships, and heighten creativity. Learning how to reach beyond the impasse and find solutions that work is one of the best tools that leaders can use.

What you will learn:

  • The 5 conflict styles.
  • Strategies for building trust.
  • The 4 stages of conflict resolution and how to use them for any situation.
  • The best listening strategies to use for the best resolution.
  • Emotion management and anger resolution techniques.
  • How creativity plays into resolving conflict.
  • Steps to planning a negotiation conversation

Registration Summer 2023

Location: Grainger Hall, UW-Madison

Date: July 20, 2023

Schedule: 8:30-4:30

Fee:  $269



This course can be taken as a standalone course, or as part of the Learning to Lead Series. By registering for the full series (3 courses), participants will save 15% off of their registration fee. 

Registration policy: Payment will be required at time of registration. You must have either a credit card or valid UW-Madison funding string to be able to register.

Cancellation policy: If you cancel before the program begins, there is a $25 cancellation fee. If you cancel after the program begins you will be charged for the full program fee. To cancel, call registration at 608-262-2451.

Disability Statement: Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the UW-Madison SBDC office at to request accommodations.

The Small Business Development Center at UW Madison is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

[I appreciated] discussing how to view negotiation and conflict resolution from the other person’s point of view.

Electrical Engineer, Körber Tissue, 2022 participant

Patricia was so knowledgeable. I enjoyed her stories and how she related things to real life. Course was very interesting, fun, and engaging.

Assistant Director, Weebleworld Child Care Center, 2022 Participant

[I appreciated] the structure of learn-apply-learn-apply-etc. and the simulations.

Technical Coordinator, Epic Systems, 2022 participant

I liked that [this course] was interactive. We used real-world problems we're facing.

Summer 2022 participant

Great work - one of the best courses I've ever taken. I enjoyed the stories [scenarios] and applying and practicing the skills.

Summer 2022 participant

Patricia did a great job explaining the topics in easy-to-understand ways.

Product Lead, Epic

A good refresher on coaching with a new twist on the psychology of interactions. I came away so energized that I ordered some of the books on her recommended reading list.

Spring 2021 participant


Patricia Clason, Center for Creative LearningPatricia Clason

Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: Center for Creative Learning.

The Wisconsin SBDC Network is a proud part of the Institute for Business & Entrepreneurship in the University of Wisconsin System.
It is funded in part through a Cooperative Agreement with the U.S. Small Business Administration.

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact us at or call (608) 263-2221.